FAQs

Q. Does CITYLAB sell to the general public?
A. 
CITYLAB sells its products strictly on a wholesale basis and does not sell directly to consumers.  Consumers can search for retailers that carry CITYLAB products through our Store Locator.


Q. How do I place a wholesale order?
A. Prospective customers must first open a new wholesale account with CITYLAB by submitting
 an Account Application.  Once a wholesale account has been established, customers can contact us to place an order or download and submit an Order Form.


Q. Are there minimum order amounts?
A. For new customers, t
he initial minimum purchase quantity is ten (10) dozen of any combination of items.  All subsequent orders are subject to a five (5) dozen minimum requirement.  All orders for I-D Collection items are subject to a $200 minimum purchase.  CITYLAB reserves the right to close any account at any time if minimum purchase quantities are not met or there are prolonged periods of inactivity.

Q. What is your pricing for your merchandise?
A. 
Wholesale prices are available only to customers who have active accounts with CITYLAB.  New accounts will receive a wholesale price list if their account application is approved.

Q. Do you offer discount programs?
A. 
Prices are standard for all customers and quantities as CITYLAB always strives to offer the best value for our customers.

Q. Do you deliver?
A. Orders are shipped through UPS or FedEx ground service only to commercial addresses.  Orders can also be shipped collect through customer-directed freight services.  Customers can also pick up orders from our warehouse location during 
business hours with advance notice.

Q. What methods of payments are available?

A. Payment may be made in cash, credit card, money order or company check (with prior approval).  Term credit is offered to qualified buyers on a net 30 day basis through our factor provider.


Q. What is your return policy?
A. 
All returns or exchanges are subject to our Return Policy.

Q. What are your business hours?
A. Please 
click here for our business hours.