FAQ

Q. Do you sell to the general public?
A. CityLAB does not sell directly to consumers. To purchase from CityLAB, you must be a commercial apparel reseller or retailer with a valid tax ID or business EIN number and meet our minimum order requirement.  Consumers can search for retailers that carry CityLAB through our Store Locator.

Q. How do I place an order?
A. Orders may be submitted by phone, fax, e-mail, or in-person. To place an order, please click here for our contact information.

Q. Are there minimum order amounts?
A. All items are sold in units of dozen, same size and color. The minimum initial order amount is ten dozen.

Q. What is your pricing for your merchandise?
A. Pricing information is available only upon request by our commercial customers.

Q. Do you offer discount programs?
A. No, CityLAB offers our best price year round and we do not negotiate on pricing.

Q. Do you deliver?
A. Yes, with a minimum delivery order amount of one hundred dozen in the metro NY area. Delivery schedule will be determined by CityLAB and customer. All other orders may be picked-up at our warehouse location or shipped via UPS.

Q. What methods of payments are available?
A. All goods may be purchased with cash, money order, credit card, debit card or company check (with prior approval).

Q. What is your return policy?
A. All returns or exchanges must be in their original packaging and tags after fifteen (15) days from the date of purchase and a Return Authorization must be issued to the customer before any return merchandise is accepted and refunded.

Q. What are your business hours?
A. Please click here for our business hours.

Q. Do you sell internationally?
A. Yes, we will ship anywhere in the world according to our customers’ shipping instructions, provided payment has been made in advance.