Return Policy



Customers must receive a Return Authorization from CITYLAB USA Inc. to return and/or exchange any items from orders within 15 days of receipt of orders by customers.  Customers must inspect shipped orders upon receipt by customer.


Any and all items authorized for a return by CITYLAB USA Inc. must be returned unaltered and in their original packaging, including tags, hang tags and poly bags, and original pack quantities.

CITYLAB USA Inc. does not accept returns on confirmed purchase orders, however, may accept exchanges at its sole discretion.


Any and all returns and exchanges are subject to a 15% restocking fee, excluding any returns and exchanges that arise as a result of an error by CITYLAB USA Inc.


All shipping costs incurred as a result of any return or exchange are the sole responsibility of the customer, excluding any returns and exchanges that arise as a result of an error by CITYLAB USA Inc.